CLOUD CONTACT CENTER · BUILT FOR MENA

Run your contact center.
Or launch your own.

DYNAMiC is a white-label, multi-tenant cloud contact center platform. Manage calls, chats, tickets and teams in one console — or put your brand on it and offer it to your own clients.

Book a Demo Explore the platform

PER-USER PRICING · NO HARDWARE · MOVE FAST, STAY DYNAMIC.

app.dynamiccall.center/dashboard

DYNAMiC admin dashboard — live screenshot

94%

ANSWER RATE — LIVE VIEW

One console

CALLS · CHATS · TICKETS · TEAMS

WHITE-LABEL

Your brand on the platform.
Our engine underneath.

BPOs, resellers and groups running multiple brands don't need another logo in their stack — they need their own. DYNAMiC ships white-label from day one.

Your logo, your colors, your domainCompany branding and email branding are configured per tenant — your clients see your platform, not ours.

Isolated tenants, one engineEvery client runs in its own tenant with its own users, queues, mailboxes and settings — cleanly separated, centrally operated.

Per-user pricing that scales with youSeats are the only meter. Add agents, add tenants, grow margins — no per-minute surprises.

Doublebackslash

TENANT 01 — YOUR CLIENT'S BRAND

THE CONSOLE

One console for the whole floor.

Everything a supervisor needs to see and everything an agent needs to act — without tab-hopping between five tools.

AGENT WORKSPACE

Every conversation, one inbox.

Calls, chats and tickets flow into a single omnichannel workspace with the customer's full context beside every conversation.

Assigned, waiting, escalated and closed queues in one view
Call transcripts and interaction history at hand
Built-in softphone — no desk phones, no extra apps

TEAM MONITOR

See the floor breathe.

Live agents, live calls, live queues — routed by team and rendered on a wallboard built for the big screen on the wall.

Real-time agent states and queue depth
Inbound route map and chat routing by team
Supervisor read-only mode for coaching without interfering

DASHBOARDS & ANALYTICS

Decisions from data, not gut feel.

Editable KPI dashboards for the day-to-day, and an analytics suite for the long view — answer rates, handle times, traffic patterns, CSAT.

Live call and ticket KPIs with configurable layout
IVR flow, traffic heatmap and top-performer views
Exportable reports for the numbers people

…and the rest of the floor

Call History & Cost

Tickets with SLA

Contacts & Leads

Team Calendar

Email History & Mailboxes

Audit Log

Archive Center

Roles & User Management

WHY DYNAMIC

Built where your customers are.

Global platforms treat this region as a locale setting. DYNAMiC is built from MENA outward — for floors that live on the phone and teams that answer to the numbers.

Regional by intent

Operated close to your traffic with live latency visible right in the console header. English today — Arabic interface on the roadmap.

Control you can prove

Role-based access, a full audit log, supervisor oversight and an archive center — accountability is a feature, not a promise.

Fast to launch, honest to run

No hardware, no per-minute maze — per-user pricing and a console your team can learn in an afternoon. Move fast, stay dynamic.

FAQ

Asked before every demo.

How does the white-label offering work?

You get your own branded deployment: your logo and company branding across the console, branded system emails, and isolated tenants for each of your clients. You operate and price your platform — DYNAMiC runs the engine underneath.

What channels does the platform handle?

Voice with a built-in softphone, live chat with routing by team, email through connected mailboxes, and a ticketing system with SLA tracking — all landing in one agent workspace with shared customer context.

How is DYNAMiC priced?

Per user, per month. Seats are the only meter — no per-minute billing surprises and no hardware to buy. Book a demo and we'll price your floor in one call.

How long does it take to go live?

The platform is cloud-native with nothing to install. A typical floor is configured — teams, queues, routing, mailboxes, branding — within days, not months.

Who is DYNAMiC for?

Two kinds of teams: businesses running their own support or sales floor, and BPOs or resellers who want to offer a contact center platform under their own brand. Both run on the same console.

Run your contact center.Or launch your own.

Your brand on the platform.Our engine underneath.